Support that doesn't just answer. It acts.
Clerk is an AI support agent for online stores. It looks up orders, starts returns, issues refunds inside your policy, changes delivery addresses, and answers product questions from your real catalog — and when a customer wants to buy, it brings the matching products right into the chat with prices and an add-to-cart button. Then it closes the ticket. No human in the loop unless one is actually needed.
- ✓Built for any online store. Apparel, parts, home goods, electronics, hobby gear — if you ship products and get support tickets, it fits.
- ✓Works inside your rules. Your refund limits, your return window, your tone. Anything outside policy goes to a human, not to a guess.
- ✓Live in an afternoon. Connect your store, import your policies and catalog, and it starts resolving tickets the same day.
This is the real demo running on sample store data. Every answer is generated from the store's orders, catalog, and policies — ask it to show you products, try the concierge gift brief, then watch the merchant view count what it does, including revenue and tickets prevented.
The flagship moment: Clerk acts first
No customer message. No ticket. Trigger a real-world event and watch Clerk message the customer before they ever ask — with the fix already applied.
Owner guardrails control this: you set what Clerk may offer and spend on its own — in this demo, up to a $15 store credit and a free reship — and what it must never do alone. Anything above the credit limit, a full refund, or an angry customer is escalated to a human for approval first.
Merchant view
What the store owner sees while you chatAnswers are cheap. Finished work is the product.
Most chatbots talk a customer in circles and create a ticket anyway. Clerk is connected to your orders, inventory, and policies, so it finishes the job and shows its work.
Order tracking Action
Pulls live carrier status and tracking the moment a customer asks "where is it?" — including delays, with the reason, not a shrug.
Returns & refunds Action
Checks the item against your return window, issues the RMA and prepaid label, and refunds to the original payment method when the carrier scans it.
Address & order changes Action
Updates the delivery address, swaps a size or color, or cancels an unshipped order — as long as it hasn't left the building.
Product questions & in-chat selling Catalog
Sizing, compatibility, materials, care, stock levels — answered from your actual catalog and product data, never invented. And when a customer is ready to look, Clerk fetches the matching products into the chat as cards with prices and an add-to-cart button — support that sells, not just answers.
Abandoned checkout recovery Action
Follows up on stalled checkouts by email or chat, answers the one question that stopped the sale, and applies your approved incentive if you allow one.
Policy answers & escalation Guardrail
Shipping times, warranty terms, gift cards — answered from your policy pages. Anything ambiguous, angry, or outside policy is handed to a human with full context.
Proactive support — acts before the ticket Flagship
Every other bot waits to be asked. Clerk watches carrier scans, delivery regions, and weather — and messages the customer first when something goes wrong. A stalled delivery becomes a heads-up with a new date and a store credit already applied, not an angry “where is my order?” ticket. You set the guardrails: what it can offer, what it can spend (for example, credits up to $15 on its own), and when it must ask a human first.
Concierge shopping — a cart from a sentence Flagship
The customer doesn't browse — they brief. “A gift for my dad who hikes, under $100” is enough: Clerk interprets the brief, assembles a bundle from your real catalog that fits the budget, presents it in the chat with the total, and checks it out in one tap. Support stops being a cost centre and starts closing sales the store would never have seen.
One agent, every kind of store. Clerk launches general — the jobs above are the same whether you sell jackets, brake pads, or board games:
Connected before your next ticket lands
No developers, no six-week onboarding project. Three steps, most stores finish in one sitting.
Connect your store
One-click connect for Shopify, WooCommerce, and other major platforms. Clerk reads your orders, catalog, and inventory — read-only until you approve actions.
Set your rules
Your return window, refund ceiling, shipping policies, and tone of voice. These become hard limits the agent cannot cross, not suggestions.
It works the inbox
Chat and email, around the clock. You get a daily digest of everything it resolved, everything it did, and anything it escalated to you.
Autonomous doesn't mean unsupervised
The fastest way to lose a store owner's trust is an agent that freelances with their money. Clerk is built the other way: it acts freely inside the lines you draw, and stops dead at them.
- ✓Hard refund ceiling. Refunds above your set amount always need your approval first.
- ✓Every action is logged. Order lookups, RMAs, address changes — a receipt for each one, in your dashboard and daily digest.
- ✓Humans get the hard ones. Angry customers, damaged-goods claims, and anything outside policy arrive with a summary, not a mess.
- ✓Your data stays yours. Catalog and order data are used to serve your customers only — never to train models for other stores.
Priced like a hire, not like software
One part-time support hire costs more than every plan below — and doesn't work nights, weekends, or your busiest sale day. Pilot pricing is locked for founding stores.
Starter
New stores finding their footing
- Up to 300 conversations a month
- Order tracking & policy answers
- Chat widget for your storefront
- Daily resolution digest
Growth
Stores where support eats the day
- Up to 1,500 conversations a month
- Everything in Starter
- Returns, refunds & address changes
- In-chat product cards & add to cart
- Proactive delay alerts with guardrailed credits
- Concierge gift bundles & one-tap checkout
- Abandoned checkout recovery
- Email + chat, 24/7
Scale
High-volume stores and small teams
- Up to 6,000 conversations a month
- Everything in Growth
- Multiple storefronts & languages
- Team inbox with approval queues
- Priority support from us
Every plan starts with a free pilot period. If Clerk doesn't resolve real conversations in your store, you don't pay.
Questions store owners ask first
How is this different from the chatbot I already tried?
Most chatbots can only talk — they answer from a help page and open a ticket when things get real. Clerk is connected to your orders, carrier tracking, and payments, so it completes the task: the return is actually started, the address is actually changed, the refund is actually issued. The demo above shows the difference — every reply includes the action it took.
What if it gets something wrong?
It works inside hard limits you set: refund ceilings, return windows, and a list of topics that always go to a human. Every action leaves a receipt you can review and reverse, and anything it's unsure about is escalated with a summary instead of guessed at.
Which store platforms does it work with?
Shopify and WooCommerce at pilot launch, with other major platforms following based on pilot demand. If you sell on a platform that isn't listed, tell us in the pilot application — that's exactly what we're using to decide what to build next.
Does it sound like a robot to my customers?
It writes in your store's voice, which you set during setup, and it's honest about being an automated agent when asked. Customers consistently rate a fast, correct resolution above a slow, human one — and a human is one tap away in every conversation.
What does the pilot involve?
A small group of stores gets Clerk free while we tune it on real inboxes. You connect your store, set your rules, and it starts on chat with actions in approval mode until you're comfortable letting it run. In return we ask for honest feedback and permission to share anonymized results.
Put it on your store before your competitors do
Pilot spots are limited so we can tune each store properly. Tell us about your store below and you're in — we'll follow up by email. Clerk launches general for every kind of store: we track signups by what each store sells, and the store types that show up most get tuned and prioritized first.
You're on the list
Thanks — your store is in. We've got your details and we'll be in touch by email when your pilot spot opens.
We're keeping Clerk general for now and watching which kinds of stores sign up most — the categories with the most demand get tuned first.